Refund policy

RETURN POLICY

IF YOU ARE NOT SATISFIED, WE ARE HAPPY TO HELP YOU RETURN OR EXCHANGE YOUR ORDER. WE OFFER STORE CREDIT OR EXCHANGE FOR UNWORN ITEMS SENT BACK WITHIN 10 DAYS OF RECEIVING YOUR ORDER. RETURNED ITEM(S) MUST BE SENT BACK WITH ORIGINAL PACKAGING WITH NO SIGNS OF WEAR AND TEAR. ALL SALE ITEMS ARE FINAL SALE. WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES OF EARRINGS DUE TO HYGIENE PURPOSES. 

TO REQUEST A RETURN, PLEASE CONTACT INFO@HEIR-COLLECTIVE.COM WITHIN 10 DAYS OF RECEIVING YOUR ITEM(S). PLEASE INCLUDE YOUR EXCHANGE REQUEST, YOUR ORDER NUMBER, AND THE REASON FOR YOUR RETURN. PLEASE ALLOW UP TO 72 HOURS FOR OUR TEAM TO GET BACK TO YOU.

THE CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING COST TO US.

ONCE WE RECEIVE YOUR RETURN IN REQUIRED CONDITIONS, WE WILL ISSUE YOU A STORE CREDIT FOR THE AMOUNT OF THE ITEM BEING EXCHANGED. PLEASE ALLOW UP TO 3-5 DAYS FOR YOUR STORE CREDIT TO BE PROCESSED.

STORE CREDIT CODES ARE NON-REFUNDABLE, CANNOT BE REDEEMED FOR CASH AND EXPIRE ONE YEAR FROM ACTIVATION.

WE RESERVE THE RIGHT TO REFUSE A RETURN RECEIVED BACK IN UNSATISFACTORY CONDITIONS. 

WE INSPECT ALL MERCHANDISE BEFORE SHIPPING, HOWEVER IF YOUR ITEM ARRIVES DAMAGED PLEASE CONTACT US INFO@HEIR-COLLECTIVE.COM WITH PHOTOS WITHIN 72 HOURS.